Privacy Policy

Introduction

View Optical Eye Care Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or our physical location at 4079 Mowry Ave, Fremont, CA 94538.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with us or when you choose to participate in various activities related to our services, such as appointment booking and customer surveys.

Health Information

As a healthcare provider, we may collect health-related information including your vision prescription, eye health history, and other medical information necessary to provide you with eye care services. This information is protected under HIPAA regulations.

Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account
• Schedule and manage appointments
• Process your orders and payments
• Provide you with eye care services
• Email you regarding your account or orders
• Send you marketing and promotional communications (with your consent)
• Respond to product and customer service requests
• Improve our website and services
• Monitor and analyze usage and trends

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Insurance Companies

We may share your information with your vision insurance provider for the purpose of processing claims and verifying benefits.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

HIPAA Compliance

As a healthcare provider, View Optical Eye Care Center complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain the privacy and security of your protected health information (PHI) in accordance with HIPAA requirements. You have specific rights regarding your health information, including the right to access, amend, and request restrictions on the use and disclosure of your PHI.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to data portability

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

SMS Terms and Conditions

By providing your mobile phone number and opting in to receive text messages from View Optical Eye Care Center, you agree to the following terms:

Program Description

View Optical Eye Care Center offers an SMS messaging program to send you appointment reminders, appointment confirmations, and important updates regarding your eye care services. Messages are sent from View Optical Eye Care Center, 4079 Mowry Ave, Fremont, CA 94538. Phone: (510) 793-8997.

Message Frequency

Message frequency varies. You may receive messages related to appointment scheduling, reminders, and confirmations. You will not receive more messages than are necessary to provide these services.

Message and Data Rates

Message and data rates may apply. You are responsible for any charges from your mobile carrier for receiving text messages.

How to Opt Out

You may opt out of receiving text messages from us at any time by replying STOP to any message you receive from us. After texting STOP, you will receive one final confirmation message confirming that you have been unsubscribed. You will not receive any further messages unless you opt back in. To opt back in, you may reply STARTat any time.

Help

For help or more information, reply HELPto any text message you receive from us, or contact us directly at (510) 793-8997 or info@vieweyes.com.

Privacy of SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent related to text messaging will not be shared with any third parties.

Your mobile phone number will only be used to send you the messages described in this program. We will never sell, rent, or share your mobile number with any third party for their marketing purposes.

Supported Carriers

This program is available on most major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.

Contact for SMS Questions

If you have any questions about our SMS program, please contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.